Kfc - Torfaen

Love the food but always dread going there because of the service. Very rarely get what I ordered and they only tell you they haven't got something after they've given you your food instead of updating the self service screens. Tonight was the rare exception but perversely there was no classic chicken on the screen despite it being in stock so had to discuss the options at the till after spending 10 minutes being ignored by every member of staff who walked past it. Never seems to be enough staff on, don't think I've ever seen anyone over 19 there and they just don't seem to give a damn. Never any serviettes either.

Just visited this branch absolutely shocked at the service the food!!! How KFC have not closed this branch down is beyond me. What a disgrace to KFC!!! We have been to many KFC’s this is by far the worst!!!! Staff have attitude are not friendly in the slightest. Greeted with a horrible smell on entering the restaurant. Didn’t feel or look very clean in there either. The chicken bites were rock hard so dry not like we’ve had from other branches. These were awful! The mega box was a tiny portion hardly any chips. The chicken piece was so tiny. The hot wing wasn’t cooked enough so inedible. Avoid this branch at ALL costs!!!!!

Filthy. All but one of the tables was covered in food particles and grease. The staff’s uniforms looked as if they had been wearing them all week. The chicken was lukewarm and we left most of it to be on the safe side. Used to be OK here, but really gone downhill. Only one other customer at a peak time which speaks volumes.

We just had a really nice meal from here tonight. The place was Immaculately clean. The staff that served me were Tommy, Seren, and Ethen... all 3 gave customer service I came here 3 months ago and the sevice was extremely excellent then...as it was again tonight.. The staff are always polite and friendly and are always helpful...(as im useless at ordering, so thank you for your patience, Tommy. ..also, for the hot sauce, that was very thoughtful of you, Tommy. My hubby was very happy for a change. Ha ha ! We will definitely be back in a few months. You are all a credit to KFC

Visited several times over the past few months, the food is as you would expect from any KFC but you won’t be able to get a hot drink. The staff either tell you the machines broke or they tell porkys to you and wait for you to go to the collection window and then they tell you the machines not working. Krushem machine also not working today as well as the card machine so cash only. The owners should hold their heads in shame.