Ihop - Topeka

Great service. You just seem to have two real waiting staff, but the people I filled a manager and cook bring food, get extra napkins, usually check that we need what we need. There was no waiting time to sit and order a reasonable waiting period and get food. The food was satisfied, our orders with changes were correct. The physical environment is clean, some of the stands are worn, but nothing too bad. Everything was absolutely fine, but all to see in their pitch and keep a smile on their face made for a particularly pleasant atmosphere.

I Hop is my breakfast place and they have hardy raised prices. My husband is a hamburger guy and he likes them a lot there. Service was great and I like the atmosphere as it seems people are smiling

Our waitress was very friendly, and the food arrived promptly and hot.

The place was clean and the layout was nice. It was quiet. My family said they liked it better than the one by our house. Our waitress seems new or confused and food was delayed or missing but the manager fixed everything. I did subtract one star due to the issues.

What I enjoyed: I ordered pie and coffee which were both very good. The wait staff was very attentive once I was seated. Most were masked which at this date in the pandemic (first week of March 2022) is not necessary, but it showed their concern for patron safety and I appreciated that. Where I felt improvement was needed: I waited over 7 minutes to be seated mid morning during the week with less than 10 tables being used. I had to ask the cashier, Should I just seat myself? He had been busy with paperwork, but had definitely seen me waiting so I assumed he was waiting for a team member to come out and seat me. But he said, Oh! No, I 'll do it . Once at my table, I immediately experienced the foods the previous guests had enjoyed on my hands and clothing. Gross. I asked my wait staff if the table could be cleaned and pointed specifically to the area that was sticky while I used the bathroom to wash my hands and get the sticky grossness off my clothes. However upon my return I found that the table hadn 't been cleaned. Really? So I cleaned it myself with the provided napkin. When my coffee arrived I noticed that the coffee pot too was dirty. It had coffee stains all over it which was extremely off putting and unappetizing. Overall my experience was less than optimal. Basic public hygiene at the point of service fell far, far short of the lowest end of the bar. However, I will return in a month or 2 to try again. Perhaps that will give management time to hire more help and train them in proper hygiene practices.