Cafe Nero - Thurrock

The rude waiter with glasses and dark blonde hair made a mistake by serving a cappuccino instead of a mocha. Despite my insistence, he argued that it was a mocha without even trying it himself. His rude attitude and tone were off-putting, as he should have been more respectful in his interactions with customers. This experience has made me hesitant to return to this establishment. Is this how Caffè Nero treats its patrons? Remember, the customer is always right - please ensure your staff receives proper training on customer service etiquette. A disappointing encounter.

The café was bustling but exceptionally tidy and orderly. The staff were welcoming and accommodating. The only letdown was that some of the items we desired were unavailable, most likely due to the busy holiday season approaching Christmas.

I have visited this restaurant multiple times, but unfortunately, I have had a negative experience with the same server each time. I went after work and arrived 20 minutes before closing. The server seemed annoyed and made it clear that he was not happy to be serving customers so close to closing time. He did not explain anything about seasonal drinks and complained to customers that he was not serving anyone else because closing time was approaching. He muttered under his breath at customers who arrived after me and then sent them away. The drink I ordered was supposed to be extra hot, but it was not even hot at all. However, I did not feel comfortable asking the server to fix it due to his bad attitude. He placed the drinks on the counter as if serving customers was a burden. Cafe Nero really needs to reconsider who they have representing them, as this grumpy server is not a good representation of the company, especially during the holiday season.

I always enjoy my Nero’s coffees and never disappointed. Service always good. However I always find the mezzanine too hot and it does get busy.

Worth a visit if you are an O2 prioritise customer . . . you can sometimes get a free drink etc via the app. Good quality drinks and cake.