Wendy's - Thunder Bay

I received a complimentary delicious breakfast today. It seems like a new menu item is being introduced. The food was really tasty and fresh, as always. I absolutely love Wendy's - the staff is excellent and the overall dining experience was fantastic.

I had some difficulties ordering through the app at this restaurant. The contact us function on the app was not working, so I tried to speak with the Manager of the store. I was surprised to hear the manager use offensive language in front of the customers. The manager said, "you want to order from here too and then ask me about the issues on the app as well." I was unsure of who to speak with if the phone number on the app was not in service. As I was leaving, I overheard the manager using profanity and speaking negatively to her staff. Despite enjoying the food at Wendy's and its convenient location next to my workplace, the manager's behavior and language have made me decide not to return to this restaurant or have Wendy's until I am in a different town.

The restaurant is consistently clean with friendly staff and fast service. The atmosphere is perfect for enjoying a meal. However, the bathrooms are occasionally locked, possibly due to some patrons who may have been drinking or using drugs.

Kids ordered frostys they had change and used it, Im Assuming it was the manager or supervisor who came to the window and told us next time we need at least a 10.00 bill it came to 16.00. Was 13.00 in loonies and quarters rest Dimes and nickles I could see if there was a line up but there wasn't plus we waited at least 8 min or more for our stuff. And it's kids for goodness sakes one with a disability. The girl at the take out window was very kind tho and apologized for taking so long.

I guess do to labour shortage. N Canada's immigration policy we the people who live here have to lower our standards because it seems this restaurant is lowering its standards. Hiring hard to understand staff. Who seem like they hate there job n have 0 personality when it comes to service i hope elon makes robots soon cus robots can be properly programmed. The pic. Is a fly someone stuck to the glass at my table. If i saw it!!! Staff are completely blind or dont care. I find it sad u call this fast food. No line up at the till n i waited 10 mins for a 1 star burger. Im only able to lower my standards to what they are now any lower n ill be eating out of the dumpster out back. Its probably cleaner then inside.