Chili's Grill - Thibodaux

Waited for over 45 minutes for my order, it came cold likes it's been sitting for a hour, management didn't care, I will never spend my money at this place again. Just terrible experience.

Gosh, I really tried. I had pressed pause on this restaurant location for 2 years and tried again today. Big mistake. When I came in there were only 2 customers there, so I thought maybe this wouldn't be so bad. Wrong! I only ordered an appetizer. 2 other tables were occupied later after I was seated. They received their food before me. The fries I ordered as an appetizer was incorrect the first time (I'm allergic to one of the loaded items) they added the item that I specifically asked not to add. After they tried to cook the appetizer again, they left everything out I had to send it back and just opt out of the entire appetizer and request the check for my soda only. It was a very frustrating 45min experience for just a soda. I will not come back to this location again.

Waited over an hour for my food. It was cold. Rice was hard. Street corn burnt. Check your food before you leave. Find the nearest gas station I'm sure the food is better.

We were skeptical due to the other reviews. We arrived late (9:30pm). Seated immediately. Drink order was taken immediately. As soon as we were ready, the waitress took our order. Drinks came quickly. The salad came quickly. We waited about 10 minutes for the hamburger and black beans. Food was hot. Beans are very good and the old timer hamburger was very good. Everyone was attentive and friendly. We had no complaints.

We had a great experience. They were very busy and short staffed because of Mardi Gras! Service was excellent as was our server.(wish I had gotten her name). Young server at a new job and eager to please! Food and drinks were vert enjoyable. 2/27/22