Fratelli Fresh Westfield Sydney

The order was incorrectly removed for several people on the table, food came out separately for different people and as suggested that there is a problem with timing (good over 1 hour to get any food) was suggested that we take away. Manager was less helpful.

I had a great night on Saturday, I was there celebrating my birthday with a big group and had no problems changing my booking last minute via the phone - the staff was very accommodating! Also had a last minute need to remove my gifts in the restaurant and the staff took me fast, and when I took them the next day, it was all good! The food was also great, only low feedback is that the pizza cooled very quickly. A great thanks to the staff who helped us take photos! Additionally, a friend of mine was vegan and the waitress she asked seemed very confident and well visited in the vegan options!

We had lunch at 1.00pm on a Friday which is the busiest time and day. For the amount of people dining, the waiters did get to us within a reasonable time and our food came out pretty quickly considering so hands down to Fratellis! Food was delicious and all 4 of us left very happy, satisfied and excited to return again.

Service was horrendous food kept being brought to our table that was not for us (even before ordering drinks. The food was over cooked, and drinks were poorly made. To top it off, additional food drinks were added to our bill.

Very poor food and experience. From the call centre booking to the hostess greeting to the forgotten orders, lukewarm food and ear splitting noise levels. Would not recommend. Very sad to see what has happened to the Fratelli Fresh Brand as this used to be a very reliable and good value proposition. The menu looks the same but tastes like it is cooked offsite and reheated.