Chick-fil-a - Suwanee

I was shocked and disappointed by the poor quality of food I received from here a few days ago. First, my order was incorrect, and I only realized it after I had already driven away. Second, the diet lemonade was undrinkable; it tasted old and had an unusual flavor that resembled cleaner (see picture). Lastly, the bun on my chicken sandwich was so stale that it crumbled apart while I was trying to eat it. What has happened to CFA???

I frequently have lunch here, about 2-3 times a week. While I can’t complain about the food, I’ve noticed that the portions are getting smaller.

I had a disappointing experience at Chick-fil-A. I waited 11 minutes for a Chicken Strip entree and a Sweet Tea. Two employees were eating and wandering around instead of helping with food preparation. One staff member at the window was assembling meals on trays and setting them aside for the food runner, but unfortunately, there wasn’t one, so the food just sat there and got cold. Meanwhile, about seven managers and leaders were gathered in a booth in the corner, chatting while their team members struggled and stressed under pressure. This incident occurred on October 13, 2022, at 11:20 AM. I want to give a shout-out to the kitchen staff for providing fresh food, and I commend the expo worker who did her best despite the lack of help. She did forget my sauces, but I can overlook that.

I am so disappointed. Every time I visit CFA on Moore road in Suwanee there will be at least one item missing or incorrect. My salad today was horrible. I have called in the past to let them know but phone is never answered so I?ve had to leave a VM buthave not heard back from them. Sadly I feel like CFA is loosing that Awsome customer service that everyone is so used to.

Great store, great customer service and even more positive is the kind gentleman they have greeting and checking on customers in the dining area. It's always wonderful to see handi-able people with meaningful employment opportunities. Kudos to Chick-fil-Afor serving this area and those individuals with challenges in life ???? ???? ???? ????