Dairy Queen Grill Chill - Sunrise

My brother bought a burger from here a couple of months ago and now I finally got to try one and I wasn't disappointed. Also good service by Quentin ?

I ordered an oreo blazzard with banane, and they don't mix it, there was on the top to jump, but nothing mixed, very disappointed.

Was previously a repeat customer at this Dairy Queen, and used to recommend it to my colleagues for the decent service and good food. That all changed over the weekend when I purchased chicken fingers with gravy and soft pretzels with zesty queso. The food I received was rushed, overcooked and no sauces were in the bag! Now extra crispy is one thing, but no gravy or zesty queso for the order is two steps too far, especially when there 's a giant, laminated and emblazoned sign at the window spouting how there is no charge for sauces with those menu items. I received no sauces, even though they were paid for and listed on the receipt and the food was subpar. What 's more, I returned the next morning to have my concerns address and request a refund as the discrepancy wasn 't discovered until returning home the night before. The Manager, Maurice, had the gall to refuse to issue a refund, and stated that the sauces missing and food quality is not a reason for a refund, as I accepted the food. I did not accept the food, I accepted a bag that was supposed to have what I paid for; therefore, it should have been congruent with the quality and standard as outlined by the franchise. My order did not meet those expectations, and therefore I 'm entitled to a refund. Not to mention the fact that gas is not the cheapest these days, and customers shouldn 't have to waste time and money to return to a store because quality, standards, and customer service are lacking! He refused to make it right, so I 've lodged a complaint with corporate, disputed the charge with Amex and a chargeback was promptly issued in my favor by the card issuer. My recommendation is to find a different DQ, or consider opening your own DQ franchise location that actually cares about the fact a business is handling food people eat. Now instead of issuing a simple refund or agreeing to issue a credit, the business will incur the cost of the original purchase and a chargeback penalty. That 's no way to run an eatery. I recommend a leadership and customer service training, and read this: Give 'Em the Pickle! By Bob Farrell (There 's also a video for visual learners).

Great that I felt at two hunger-buster combos Very nice service manager owner should be proud.

Just popped in for a blizzard and 2 chicken tenders.it wasnt that busy and the cashier was very helpful.