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Bidra med feedbackKempston Saxon centre costa near sainsburys! Really slow service and very dirty tables that no one seemed to be cleaning! Will not be returning awful service
I visited Costa yesterday to be served by a rather abrupt older lady. She was quite short with me and the other staff and left me feeling very uncomfortable, she left to go outside to vape! I won’t be visiting this Costa again!!
So after trying all the costas in Bedford this one is my favourite purely for one member of staff her name is Chantel and in over a year has never made a bad coffee always is friendly even if she’s working alone and it’s busy and I’m really greatful for this diamond of a coffee maker , how she isn’t a manager shocks me she would be wonderful your missing out Costa this girl really represents your shop awesomely you should consider elevating her up , 5 stars To summarise my review ….give Chantel a raise at least if not a manager position
Never going here again. Every table had dirty cups,plates etc, under staffed, dirty surface at the till,empty jugs stacked up at the counter, it was just shear mayhem with only two staff. A multi million pound company like this needs a firm kick up the arse . Get your act together Costa , there is no excuse for letting a buisness run like this. You're an embarresment and are not worth one star.
I visited this Costa Kempston retail park, the one next to the shops) with family. We had several issues. I usually visit Costa in Bedford Town or St Johns retail park which are always great, no problems, the staff are always friendly and helpful and the tables clean etc. However, this is my second visit to this Costa and I now realise it probably won't improve. The staff member called Jo was very rude and the other staff member, although friendlier, did not seem able to use the till. It took us a long time to get served, not because it was busy, but because of the issues we had with ordering, using a voucher, having to ask for my extra bean as I used a reusable cup, and just slow service. The drinks and food products were nice as usual but the service made me wish I hadn't chosen that Costa. Will stick to the Costas I know and love.
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