Dunkin' - Sunderland

I've come here several times with the drive-thru line extending into the road. Just to make matters worse, they lock the doors for walk-ins. Worst Dunkin' I've ever been at. YOU NEED TO HIRE MORE PEOPLE!! Finally had enough and decided to leave a review.

Best store that I have been in to date! The ladies Victoria and Alisha gave us 8 dozen donuts for our office day and did it with a smile thank you!

You really can not go wrong with Dunkin. The coffee is always done right and the service is always quick. The one time I had a issue I talked to the manager the next time I stopped in and she made it right.

While all Dunkin Donuts are pretty much alike to me, this is the one that I visit most often (nearly every morning), and I 've formed some opinions about it. If you go in the morning, it will be busy, but nearly always quick and efficient. There is usually a manager working, and the servers are polite and perform their jobs well. However, if you go in the afternoon, you have a good chance of running into the slowest worker I have ever come across. It is very comical that he works in fast food ; I have on occasion waited over an hour for my simple (Large Iced Coffee, Regular) order. The story that I 've recounted to the manager (apparently without consequence, as he is still employed there) is that once I went into the DD in the early afternoon for a coffee. He took my order, began to make the coffee, and then wandered around for ~15 minutes idly restocking the straws and napkins while I waited. He then finished making my coffee, but turned his back to me and stood facing the donut case, lackadaisically shaking my coffee and not responding to my verbal cues. Another ten minutes passed before I 'd paid and left. Seriously.

In my years of going to dunkin donuts i can surely say this is one of the finest ones i have ever been to! The service is fast and friendly the prices are low and the coffee is always great. I usually don't do yelp reviews but i think this one really deserves it. The management there makes sure the employees are kind and polite. On weekends i will go out of my way to go to this one. Keep up the good work!