Young's Inn - Stony Creek

We need pet friendly accommodations when they travel, and sleep inn has been there for many years. stony creek is a place of choice and any previous interaction with the staff was amazing. one of our pets requires a special diet that requires that they be kept in a frozen condition. we have a special insulated bag with freezer blocks inside that keeps eating while on the road, but must be stored in a freezer overnight to restore the freezer before the next day. each location and every stay was amazing to cool down space for us, until this stay. I will simplify the rest because I tend to get word 1 as barba thought the bag had medicine, she would take it and in the freeze cabinet over night 2 when she found that it contained cat food without looking at the safety of the container, she announced that it would not be placed in her freeze, which means that there would be other incontaminate for us 3 I have been declared that 4 When I then said that a second choice would be a room with a functioning freeze cabinet, barba said that she could not give me either. 5 I asked for a manager, and I was told that I could talk to one on Monday. (it is currently Saturday evening 6 when I expressed my distress and frustration on spoiling this special food, barba made a point to turn to other guests and to announce that “they would not put cat food in their closet”. 7 When Barba later slipped and said that she could not take it because it didn't fit. I pointed out that she would fit it in the freeze cabinet when it was medicaments. she replied that she would move the dinge for medication, but not for cat food. so this was clearly a choice for them, and not something that was not physically impossible, as it now claimed. 8 barba offered cubes and I explained how the temperature of melting of ice is not a freezing temperature and the integrity of special food must be affected and ejected. 9 barba claimed she would call and discuss with manager. After 30 minutes of hearing nothing, I went to the table to make up. Yeah, she called, but not updated. the manager was busy until later and “supervisor wouldn’t allow it either”. I am very confused about this manager against the superior, because no such person was offered earlier than I needed help. 10 I spoke with 800 numbers seeking support. they called the recipe and barba was back to demand pollution. I explained there were 3” protection between the food and the outside. 800 number asked again, and the recipe refused to help. 1). it is clear that a reasonable question of a hospitable is not taken into account, and I say reasonably because it would have been appropriate if it protects medicine and the insulated bag and protective inner bag from pollution (ironically, the content is actually healthier than most human foods, as it is a handmade product. it is clear that the consequences are not important to me. If it was about understanding my problem and really taking care of it, I wouldn't be so angry. neither the bag nor the contents were examined to determine the true feasibility, and no effort was made to understand my needs and problems completely. in the future I will only stay in sleep again if I can check with the manager that the personal will help me, as it was done in the past. (if I can find out how to add a photo later, it will be a photo of the frost-filled deep cooler that makes it unusable to the occupant. tomorrow, if I have new observations from my overnight, I will see if they can be added.

We loved it here we had stayed in a lot of places this trip this was by far the best one loved it cant say enough i would like to rhank some of the employes first the ones that went above and beyond quisha , catherine, tiffany and katerryra (if i misspled names sorry) these women were great they didnt have to treat us the way they did but what they did has gotten us to say we will be back this way in nov and we will stay here but most of all the places is great theses women were amazing and deserve to be thanked so i am on behalf of my group thank you jenifer hargrave

We asked for 3 rooms with 2 rooms connecting. Then another person called to get another room added. They were called directly so we got what we wanted. It was also stated that the rooms were all military. Upon check in we was given rooms 117 and 125. Not connecting. When the others arrived and was given 119 and 121. No connecting rooms. I called a week before. One room the shower had a dirty bar of soap in. We asked about the connecting room. If we took that we would have to move to the second floor but only two of the rooms and the other two would have to stay on first floor. Room 117 had a connecting room but we was told it was taken. Long story short the room was empty all night. If this place treats military like this can you imagine what they do for non-military? Not a nice place. Also my sister was in the shower and other family members wanted in so they went to the front desk and asked for another key! No id was asked for and they were given another room key. That is scary since anyone could ask for your room key and get in without you knowing it unless you was in the room. Beware! Your safety could be a problem here. They lie to you and disrespects our military people who have fought for their freedom. Never will we stay at this place or any other Sleep Inn.

Perfection. From my call to make reservations (Kathleen was so sweet and took time to help select the best room for our needs, 127) check in clerk and out were just lovely. Our room was spotless, it was huge, had everything you needed. Bed crisp and comfortable. Plenty of pillows. Thick fresh towels. Eat off the floor clean bathroom. The grounds were well lite and clean Five stars all around for our experience.

We were driving home from Florida and decided to stop here I wish we wouldn’t have wasted the money. The lady at check in was amazingly nice but that was the best part. You could hear everything the walls and floor were paper thin. While checking in it sounded like a herd of elephants were having a dance party over the front desk. The elevator made me feel like I was back in Disney on the Hollywood tower of terror it would start moving with the door open and do these weird drops and stops. When we got up to the 3rd floor we entered into the movie the shining as it looked like some of the room doors had axes taken to them. We entered the room and it had an overwhelming smell of cleaning fluid that smelled similar to cigarette smoke. The bathroom shower curtain was covered in what I hope was rust stains. The walls were all bubbled up with water damage. Our ceiling corners had a massive amount of water damage too. The room was freezing when we arrived so we switched it to heat being that it was 40ish out and surely didn’t need the ac that was running. There were two temperatures North Pole and Hell no in between. We went to settle into bed to find that the one bed was soaked. Not damp but drenched I don’t even want to know what it was drenched in but because the hotel was sold out we only had the option of changing the sheets. Breakfast was a joke they didn’t have enough equipment and the room is too small the poor staff was apologizing when it wasn’t their fault at all.