Shake Shack Staten Island Mall (new Springville) - Feedback

The tapioca (Pearl) in the milk tea from this place is the worst compared to all competitors. It's not chewy like it should be. The tapioca was undercooked once...

My favorite place to get bubble tea in the mall! great service

Literally the nicest staff ever!! And my favorite boba place.

I love this place! their boba is so good and i love the people and service here,, u should come :D

I visited Gongcha inside Staten Island Mall, and my experience was a bit mixed. While some drinks can be hit or miss, I absolutely love the 3J Milk Tea. If you...

That's the worst shake hack I've ever had. the service is super slow, lasted 25 for 2 burgers and a shake. my table was dirty, so I had to clean it myself. they...

Good ambience. Disappointed though they didn't have the hibiscus drink that they have in the menu

Something about these artery cloggers that we just love so much. Very busy during dinner hours at this store. Order at least 15 minutes prior to pick-up.

It was super cold in here. Nice and clean with sanitizing stations around. Tried out their summerades. Watermelon mint mojito and the lime agave margarita. It w...

Food was good, although slightly expensive. The fried chicken burger was ok, I still think the other competitors are better as although it was crunchy, the chic...

Be careful, the managers make the cashier check to see if the customer tips. I am not sure what they do after, but they did this to me. I walked out and got a r...

Delicious food was great!!!! Staff was friendly and place was super clean. Recommend highly if you want a tasty burger or chicken sandwich. 5 stars enjoyed it v...

I ordered a burger, some chicken bites, and two sodas. The cashier was friendly, but unfortunately, the sandwich was badly cooked and overdone. The chicken nugg...

I want to share my disappointing experience at this restaurant. Unfortunately, I ended up with food poisoning right after my meal. The prices are outrageous—$40...

The shake burgers are amazing! But what made our visit even better was the exceptional service from Angie! She truly went above and beyond to ensure our first e...