The Lounge - St Edmundsbury

My second visit here: The positives are that it is a good location in town, staff very friendly and welcoming, seating comfortable. There is also an outside area which in the warmer weather is lovely and they do really great milkshakes here. The negatives are that the food is hit and miss and can sometimes be small in portion size, a bit sloppy. It’s your basic “sandwich and crisps” style place for a high price. Dogs are allowed inside which would usually be ok, but the fact they have carpet on the restaurant floor screams poor hygiene. I visited today and there were two dogs, one of which was scratching every five mins and I just kept thinking how many fleas and dried dog drool is in this carpet. The dog then jumped up at my table and started trying to eat my food. I also found it very off putting that free tap water is in a rather limescaly jug which is kept on the same table as the dog biscuits and the dog bowl. Again not very hygiene. The windows could do with a good clean and the vents are quite blocked. I also wasn’t impressed that there were also screaming children running across the sofas which didn’t seem to bother staff and again considering others will have to eat there afterwards was quite off putting. There was another table with another child repeatedly banging something on the table for about ten mins which was clearly causing a nuisance to others and again staff were not concerned. This is more a place families with young kids and Dogs who just want a quick bite, and not a place to come if you want a hearty lunch in a peaceful setting. Would I come here again? If grabbing a quick milkshake on the way past maybe but otherwise probably not.

An excellent Mothers Day experience. Fab service, great atmosphere and an amazing Afternoon Tea. Lovely Staff!!!

Staff were extremely rude, we did complain and as a result the food served was not edible, coffe was lukewarm. there is no heating either. Will not be visiting again

Have visited several times and always enjoy the food. We particularly like that it is dog friendly. On the last occasion we all had panini with different fillings. All were delicious, as always.

Staying in a local budget hotel, we prefer to eat out rather than in the hotel. We discovered The Lounge and Garden on our first morning and visited every subsequent morning during our stay. The staff were helpful and friendly, the food was good quality and a good selection and the prices were very reasonable. Highly recommended.