Kfc - St. Catharines

What the hell even is this garbage ? The chicken is sooooo disgusting. The gravy is now bland, the portions are smaller and the whole damn experience is just awful. Didn't even remember to give me my dipping sauces. Seriously, never again will I eat KFC. I'm almost sick just writing this review.

Absolutely terrible customer service. Went through the drive through only to be told it was a 30 minute wait so I decided to go home and order then come pick it up. Received an email confirmation stating my food would be ready for 7:17pm. Only to arrive and no one is at the counter… all staff are in the back laughing talking about their weekend plans while there’s a line up in the drive through and inside the restaurant. Staff are very arrogant and absolutely no help.Staff member finally came to the counter after waiting 10 minutes and then I’m told I still need to wait another 10 minutes for my food. Waited a total of 55 minutes for my food.Usually this location is good but the three people working tonight either need to be fired or at-least be shown how to provide proper customer service.

I went before at least the customer service was good but now the service is

John is the best cook his chicken is always cooked to perfectionWheelchair accessibility: It's accessible

No one was at the counter to help so we went to the self serve kiosk to order after we figured out our order and tried to order it we just got an error code tried a few more time than went to the counter to be served when someone finally showed up to take our order I was told that what I ordered was no longer available. I responded to oh it was on the self serve kiosk. To get a response of “we have whats ever on the board behind me.”My response was “oh maybe thats why my order didnt work”“Response no they are broken.”There should be out of order signs or they should be turned off and why did they let us stand there for 5 minutes trying to order off the thing.Empty restaurant with two tables being used they table dirty except the large table.The lady there was very nice and told me it will be 6 minutes for my food and she wouldBring it out she was excellent. $30 for two meals and poor service. Place looked under staffed.No customer serviceNo working kiosksNo cleaningNo careNo return