Papa John's Pizza - Spring Hill

Ordered two pizzas (a pfefferoni and a custom 7 pizzeria) and they were both delicious! my special instructions, as well as baked and extra sauce were followed and they did not jump on toppings. we had delivered them and at the online setting of the order we received an estimated waiting period of 65-95 minutes. the pizzas were in 38 minutes in our house! seriously can not say a single negatiw.

Excellent pizza and fast delivery! I'm going to pizza, you deserved my business right now.

I ordered pizza for a 12 PM contactless delivery and was waiting in my kitchen with a friend. By 12:40, the pizza had still not arrived, so I called the restaurant and spoke to the manager, ALEX. I explained that I was calling to inquire about my pizza, and he informed me that it had been delivered at 11:50. I went outside to check, and indeed, the pizza was sitting there. However, I did not receive a knock or notification that it had been delivered, so it was cold by the time I found it. I expressed my frustration to ALEX, but he insisted that the delivery driver had knocked, despite my proximity to the front door and the presence of a dog inside. He called me a liar and did not apologize or attempt to make the situation right. As someone who works in customer service, I was appalled by his lack of care for his business and providing good service. My daughter and I have a tradition of ordering Papa John's every Sunday, but after this experience, we will not be supporting this location again. We will continue our tradition at a different location. I hope this feedback reaches someone higher than ALEX and prompts improvements in customer service training. If I could rate the experience, I would give it zero stars.

I really dislike that Papa John's now out sources ordering. It is already a issue to get a correct order when you order directly from the store adding another level is a disaster. I won't order again and I feel I left Pizza hut for this reason if you guys won't support the neighborhood with jobs I will seek local businesses that do.

Ordered a single pizza with extra garlic sauce and extra packets of cheese. What did we get? The pizza with a couple packets of cheese. No extra garlic sauce(which you pay extra for)the one that came in the pizza box spilled inside. So that was useless... I called them and they said there's nothing they can do. The one time we decide to order papa johns this happens. Very poor customer service. Not going again. Don't get your hopes up with thos place.