Sonic Drive-in - Spokane

I visited this restaurant last night and had a disappointing experience. We were missing an item from our order, and although the manager offered to replace it, the distance to return to the restaurant would have cost us more in gas money than the value of the missing item. Additionally, the Chicken Sandwich was smashed and the large side of Tots was only half full, which felt like a rip off. The overall experience was not great, but I am giving it two stars instead of one because the server was polite and the employees were kind. However, we were not properly compensated for the issues with our order, which ruined our evening. I do not plan on returning to this location unless there are changes in management. The employees are nice, but the food quality is lacking. Eating a smashed Chicken Sandwich was not a pleasant experience.

I am a delivery driver for Uber Eats. On this occasion, I was delivering two drinks and a cup of ice. I understand that the restaurant was short-staffed, but it was not very busy when I arrived. I was at the pickup stall and noticed that the red button indicating I was in the queue was lit up. However, it went off and I had to press it again. Initially, I was told that the order had to be made, indicating it had been forgotten. The second time, the order was brought out quickly. The staff apologized and gave me a coupon for a free burger, but unfortunately, it had expired on December 31, 2021. I would like to speak to the owner about this experience as I have previous experience working in fast food and know the expectations that should be met, which were not met in this instance.

We enjoy Sonic but live in the valley so we don't have the opportunity to visit very often. We were at the lake today and decided to stop in for lunch. Unfortunately, this location did not meet our expectations. They mistakenly gave everyone fries instead of the tater tots my daughter wanted, which we only noticed after leaving. Additionally, when I opened my grilled cheese burger, it was covered in mustard as the cap had come off. Despite these issues, they still served it to us. In the future, we will probably choose a different place to eat.

I have no idea if this is just this store, but my autistic child likes a side of Pickles. They tried to charge me 6 slices of Pickles for over $3.50. These are hamburger Pickles too.

Had an Uber eats order here. Took them 40 min to get my order ready. Staff was a bunch of teenagers who then had their teenager friends in the parkinglot. A couple of staff came out to goof off with their friends in the parkinglot while I?m waiting for my order. Food was definitely cold. They only brought it out after I asked again. Please hire adults.