Pizza Express - South Oxfordshire

They were unable to apply the student discount on their system and proceeded to tell us that it was our fault because of what we ordered and conflicting with the promo (it wasn’t). Very rude and gas lighting when trying to solve. We were being very pleasant but the manager gas lit us into making us think it was our issue, saying we shouldn’t have ordered certain food, or that it wasn’t valid on a Tuesday (despite the offer being valued Sunday-Thursday). Wish they were just honest they didn’t know how to make the system work, rather then being rude to us. Food was awful for a £16 pizza, management were incompetent and rude. Waiter was lovely and more helpful than the manager — and actually understood the situation as the manager made a scene in the restaurant.

Usually enjoy the pizza express experience but this is by far the worst restaurant I have visited. The service was shocking! The restaurant was quiet but there were 4/5 staff stood around chatting and on their phones and the only person who seemed to be doing anything was a young girl who advised it was her first day. She was actually the only helpful and polite member of staff there. When asking why it was taking over an hour to get our food the waitress who we finally managed to speak to said ‘why, are you in a rush?’. I mean we didn’t come to the services for a leisurely evening out!! To top it all the food wasn’t up to usual pizza express standard. It seemed we weren’t the only people experiencing issues there last night going by the complaints from the other tables!! Clearly very badly managed

Stopped off here on the way back from a weekend away. Only to be told by the waiter they do not serve any vegan options. I am allergic to milk so rely on the vegan options. Terrible in this day and age for no vegan allergy options.

Ready in as little as 6 minutes??? I phoned for 40 minutes repeatedly to pre-order book a table as it’s a Friday evening. No answer. When I got there the manager said it would be 25 minutes to order a take away! That’s first class fast food for you. I asked him why he didn’t answer the phone and he said because they were too busy. This was the manager, who wouldn’t provide his name! No wonder they have an awful rating on here….

The service was amazing, friendly and quick! I had the best pizza in a long while. I asked the name of the chef because he was such a star. His food had a real extra to it. It seemed like a well run place and the staff were efficient despite there being just a few of them. I'm not sure how they managed to serve everyone. The team is a real credit to Pizza Express.