Five Guys - South Euclid

I visited this location yesterday, in the past I have never had a bad experience at five guys however this was the worst time ever! I was trying to order 2 single burgers, 1 double, and 1 order of fries. The person that was taking my order kept repeating okay 3 patties right, and I repeated 1 double and 2 singles. After about several minutes I was so frustrated that I was ready to cancel my order and leave. At one point he said “ you are confusing me”. I then said I don’t understand how I am confusing you! I want 1 double cheeseburger and 2 single burgers. You keep saying 3 patties, and then he said oh I was talking to them, gesturing at the people preparing the burgers. I was very embarrassed as well as hearing grunts and groans from the people in line behind me! When I finally got my order which really didn’t take long) my fries were not the traditional serving that is spilling over in the bag, there were only enough fries to fill up the medium container! I will definitely not be returning to five guys after this humiliating experience!

The burgers are good portions, but quite expensive for the style of eatery it is. The fries at this location though are some of the worst I've had from a Five Guys, which is a letdown. The staff is also pretty rude, will have non-work conversations and ignore you until they finish them, even if you are the only person there and have not ordered. A real disappointment, the franchise is okay but this location is worth avoiding, especially considering it is surrounded by several restaurants that are much better both in quality and staff.

The 1st thing you see is clean!!! Crew was really nice my wait was minimal. The place was empty except for a few people but really quiet.

The food was awesome. The prices have really jumped up.

I went into five guys today and was greeted by my favorite cashier; Fantashica Blakey! She is truly one of a kind. Always warm and welcoming, and I always observe her cleaning the dining area and making sure everything is always stocked. When she is there, i know i get a Smile with my purchase, and that is the REAL treat! You won't find customer service as genuine as hers. I recommend anyone and everyone to go into Five guys South Euclid location and meet her for yourselves!