Epic Cookies - Somerville

Overpriced, for what it is. I didn't think what we got merited what we paid.

They not only have the greatest cookies etc but there customer service is beyond excellent ! Thank you so much for your commitment to your product and customer. Your compassion shows!

My girlfriend and I went in to get cookies. When I saw many products with nuts or peanut butter, I decided I would not get any cookies as I am allergic. My girlfriend asked for 2 snickerdoodle cookies, and was told that she would have to wait a bit as the batch was just finishing up in the oven. Instead of giving us 2 snickerdoodle cookies, they instead gave us 1 snickerdoodle and 1 peanut butter cookie. It is of course our responsibility to make sure the food we eat is not dangerous to me, but it 's pretty irresponsible to mix up a simple order of 2 snickerdoodles with a peanut butter cookie.While we waited for the cookies to finish baking, another customer ordered a milkshake, and the server said within earshot of customers that she is not making that . They clearly did not use enough ingredients to make a milkshake in the correct size of what the customer ordered, so they filled nearly half the cup with whipped cream. In the process, they knocked over all the straws and gave the milkshake to the customer saying we don 't have any more straws .If you order from here you should definitely make sure you 're getting what you ask for.

We decided to go in for cookies after a long day and usually the service and cookies themself are amazing, but today our cookies where all hard as a rock. you couldn’t even bite into them, my shake was disgusting and tasted like straight up milk, the person making it didn’t even know what to put in the shake and overall it was a waste of time and money.

Place is charming. The name and experience is a great eye grabber. But the cookies were nothing special. Tasted very odd. Presentation cute, product fail.