Panera Bread - Shrewsbury

We love and use this location the most often, we use online ordering and window pick up. The food is delicious, ther servers are sweet as can be…but I have to say every other time I pick up food with the drive-through window they forget something from my order. I ordered soup and sandwiches tonight, and there were no sandwiches in the bag. I drove back and they were very nice and I was able to get them no problem…it’s just a bit of a hassle. Check your bags!

EVERY TIME I go here I’m disappointed, theyve messed my order the past 5 times I’ve been there, the bread is always soggy or burnt, way to much sauce…I gave them plenty of chances now I’m done wasting my money there, at $10-15 a sandwich they should be great! How do these people become functional members of society if you can’t even make a sandwich correctly follow simple directions…I guess next time I’ll go across the street to the Golden Arches ?

I ordered a you pick 2 and watched everyone who ordered after me get their food. Finally, after 20 plus mins, the manager says ypur food is ready, we're waiting on silverware. They could have just given me a plastic spoon. My soup was somewhat luke warm at that point, and i couldn't even eat my half sandwich as most of my lunch time was waisted sirting and waiting for a spoon.

Staff change over recently has made an impact on the restaurant. 8 of us go as a group 3 mornings a week. Have for years. Coffee is low or out completely. Staff says they will be right out… 20 minutes later we are still waiting. Toilet paper always out in women’s stalls. We have taken to washing our own tabletop. Floor and table legs are grossly dirty. $1.70 for cream cheese? Prices are crazy high!

Food is good, staff is friendly, but go in and order if you want your food correct. I have been 6 times in the past two months and the order has been wrong every single time. Sometimes it’s the wrong meat on the sandwich, sometimes it’s the wrong type of egg. This morning it there was no meat i the sandwich. Shame on me for not checking.