Tropical Smoothie Cafe - Sharpes

The employees are slow and always manage to forget something from the order.

Sad to write this as I work in the medical office up the road and this was my favs but after tonight I will be discouraging anyone to visit this location further. I stopped tonight I was the only one there I always expect at least a 20 minute wait the staff is always slow…but I ordered a smoothie the girl ordering cut me off and didn’t add it to my ticket. Ordered a chicken quesadilla, the wrong stuff was inside and they threw it upside down I’m the box so the entire cheese and tortilla were glued by the time I arrived to work. Then the wrap…one of my faves. The eggs were huge bricks that were ice cold the cheese wasn’t melted and no meat??? It was completely inedible. If I’m going to pay almost $13 and wait 20 minutes for this little bit of food I expect a little more. Called the store no offer of apology just told they would remake. I was already back from lunch and didn’t have time to wait an additional 20 minutes so I went 12 hours with no food. I’m glad the employees felt really bad…not.

This place is amazing. Monday through Friday 7am-9am they do 3.99 smoothies. Friendly smiles. I will be back.

This Tropical Smoothie is a pretty good one compared to the others that I’ve been to but something bad had happened me recently. I was drinking my smoothie and I felt something that felt like seeds at first. Then it started getting sharper so I take a piece out of my mouth and I see sharp plastic shards in my smoothie. Now I’m not sure if they left something in their blender but it’s the fact that there was a lot of plastic in my smoothie. I decided to whisk out most of the plastic so I could at least enjoy the smoothie which you can see in the photo I provided. This place is good but this experience wasn’t so nice.

Marcella is a customer service machine! Watching her accurately take in store orders, drive thru orders and answering the phone all while being so sweet and nice is super impressive. I appreciate you Marcella! My food and smoothie came out so fast and perfect. Thank y’all so much!