Leandro - Secaucus

Our only concern about the hotel was the location of our room. Next time, we will request a room further down the hallway. The hotel is next to a freeway, and it can be quite noisy! I ended up having to buy a box of earplugs after the first night.

I'm really disappointed that I requested a rollaway bed for our room and it turned out to not be an option for the type of room we booked. The manager wouldn’t offer any compensation for the two nights, insisting it was a booking issue, even though I had proof that it was properly booked and requested. I also confirmed there was no additional charge listed on the website. Additionally, it was frustrating that the front desk clerk had to handle everything himself, which wasn’t very efficient. He was nice, though, and it wasn’t his fault at all.

The hotel was ideal for an overnight stay on a snowy night. There was convenient free parking, which is a significant advantage in the metro area, and the check-in process was quick and hassle-free. My room was clean and equipped with a fully furnished kitchen. As a bonus, I accidentally left a charger and some cords behind. I called the hotel that afternoon, and the friendly staff found them right away. I sent them a prepaid mailing label via email, and I received my charger set back within two days. Excellent and friendly customer service!

The staff headed by Amanda Tuorto we’re outstanding. Amanda recommended dining options and even made reservations without being asked. The one bedroom suite was recently remodeled and was spotless and very well equipped. The comfort level was great and the location is very convenient and easy to find. Kudos to the team in Secaucus for making our stay so enjoyable. We will be back.

I for one wasn't treated very well. I asked for a clean quiet room. I got neither. Truck drivers who's companies have a contract and give them lots of business get treated much better than a single business traveler who uses points. My closet smelled from pot and a lady kept trying to get into my room all night. I couldn't sleep. The manager didn't handle this well at all. Never again