Dairy Queen - Scottsdale

This establishment is quite unprofessional! I went in to buy a few items and ordered an Oreo dirt pie, but the young man prepared one with coffee instead. I didn’t realize the mistake until I got home, so I decided to call and address it. The first time I called, an older gentleman was rude, raised his voice at me, and hung up after I asked him a question. I called back, and he answered again. I asked to speak to a manager to report his behavior, only to find out he was the owner. I was taken aback and remarked that his attitude reflected poorly on how he runs his business. He then suggested I take my business elsewhere, which I’m more than happy to do!

I went there with my grandson for some hot dogs and ice cream. Unfortunately, the hot dogs were cold, and the ice cream was also not at the right temperature.

The ice cream and other frozen treats are truly outstanding, and surprisingly, the chicken fingers are exceptional for a place that specializes in frozen desserts! This is genuinely some of the best food and frozen treats I've ever experienced, and the staff is consistently friendly. The Pepsi Freeze is always a favorite!

Management is rude and inexperienced. Visited 5/24/21 and watched an approx 24 year old young man (said he was the manager) berate and kick out a couple because they didn 't have masks on. When the manager stated he will not serve them because theydo not have masks on,, the customer asked if they had a mask for his wife and himself to wear. The manager said No you need toleave now! . There was a crowd in the lobby (approx 10 people), it was embarrassing us and we weren 't the ones being shamed intoleaving. It 's almost as if he enjoyed abusing that couple. I have been visiting this location for years. I have overlooked thedisgusting floors and sticky countertops marking it up to the fact that it is an ice cream parlor. If this is the caliber ofemployee that they wish to hire, it makes you wonder who upper management is? I will not be returning anytime soon.

This establishment is unprofessional! I ordered an Oreo cake but received one with coffee instead. I only discovered the mistake once I got home, so I decided to call. When I first called, an older gentleman was rude, raised his voice, and hung up on me after I asked a question. I called back, and he answered again. I asked to speak to someone above him and was shocked to find out that he was the owner. I was taken aback by how he manages his business, and he suggested I take my business elsewhere. I'm more than happy to do that!