Charlottes Of Filey - Scarborough

We made a reservation for Sunday lunch and arrived a little early, but our table was already prepared for us. The food was excellent, with many of us choosing the large plate option and being able to mix two types of meat instead of just one. We weren't rushed at all, so we were able to enjoy a nice, relaxing meal. We all agreed that we will definitely be returning.

We are regulars and cannot fault the food but the service is very poor. Apart from our initial interaction with the server, to take our drinks and food order, we had to attract someone’s attention several times to order desserts or extra drinks. Surely someone...should be doing regular ‘follow ups’ to check if we needed more drinks, desserts or if everything was ok. Several other tables had people waiting a good fifteen minutes for first course dishes to be removed. Things need to be better organised and more care taken to make sure customers are happy. Very disappointing.

This restaurant is lovely and peaceful, with plenty of natural light and excellent service. The portions are generous and the food is cooked to perfection. It's a great spot for families, offering a variety of sandwiches, children's meals, main dishes, and extra-large homemade pizzas. You can choose from a range of drinks, from coffee to real ale or wine. You can dine indoors or outdoors, in a covered or open area.

We found the Glasshouse by accident but had such great food one night we returned the next to try more of the lovely dishes. Choice and cooking were great. The service was extremely good too.

The only reason I'm giving stars not is the fact that one of the waitresses had her mask round her chin for most of the time we were there and took payment without covering her nose and mouth. OK, masks are not mandatory...but when her colleagues were wearing them I think she should have been too. Or at least take it off altogether so that customers can chose if they want to be near her. The waitress who served us was very pleasant and efficient and the food was very good. Tables were being cleaned between customers and everywhere looked very clean. Also good air flow, so Covid measures being met. Would eat there again but avoid said waitress!