Jack In The Box - Santa Clara

This is the third time I have gone to this location and ordered a teriyaki bowl combo and they forgot to give me the egg roll. Consistently unfortunate situations occur too often to be coincidence.

I usually enjoy taking my daughter out for breakfast once a week or once in a while. Yesterday we went for our mother daughter breakfast and instead if choosing a restaurant she wanted jack in the box breakfast. Now she's allergic to cheese so I've ALWAYSorder no cheese on her food and yesterday when ordering the young gentleman took our order wring twice so the in site morningmanager took our order instead and again I repeatedly said please no cheese my daughter is allergic and she continued to say okno cheese so when I drove off and back up to the window and said there was cheese she told me she couldn't fix my order becausethe food we ordered came with cheese no exceptions. So I asked her for a refund she said no. Worst experience EVER. With outsaying I contacted the district office and made a formal complaint and then continued to follow up with another complaintline/email.

Horrible costumer service! Asked for combo they gave me a modus fries and a burger with NO drink. There Ma get Maria was rude and arrogant to being with she said she clearly heard that we said no drink but what kind of combo didn?t come with a drink.

The drive through line long took too long, one car every 10-15 mins, I gave up after waiting 35 mins and left.

This Jack in the Box is consistently excellent in terms of service and quality. The employees are always friendly and well groomed. That's very important to me. Thank you.