Luigi's Pizzeria - San Francisco

Service was okay. Our waiter seemed a bit inexperienced but was very friendly and forthcoming. The atmosphere was terrible. Everything seemed a little dated and gloomy. All things considered, a little too pricey for a mediocre meal in a depressing environment.

The pizza was great, the calamari was awful, and the staff was a mixed bag; our waitress was nice but the two other guys who helped us were less so.

Boy did we get bad service! We ordered 2 veggie pizzas and whilst my partner wanted no olives or artichokes I told the sullen waitress I’d have the same pizza but with everything on it. We waited quite some time and my partner’s pizza eventually arrived. After a wait, I chased mine but she sulkily and extremely rudely said we had ordered only one and the kitchen was closed. Anyone can make a mistake and when it happens, you own it. She didn’t and that really hacked me off. She was dismissive and possibly the rudest waiting staff I’ve ever encountered. My partners pizza incidentally, was nothing to write home about. If you want bad service and a just ok pizza, this is the place for you.

Sad to say thought I give this a second try. Ordered takeout and noticed they had added a 12% gratuity automatically to my bill without my knowledge until afterward when I had left and looked at my receipt. Are you kidding me? Adding a tip for takeout without even asking. No thanks, never again coming here.

The pizza was good however, we found a hair in the pizza and were told we would be charged the size of a big pizza which was the pizza size we had found the hair in and would be given a smaller pizza to replace the pizza we had found the hair inside of. The same day, an hour later we began feeling sick. We have food poisoning and this was the last meal we had.