Brio Italian Grille Salt Lake City City Creek

This is the restaurant we consistently choose to complement our evenings at the theater. I have never had a negative experience that was not properly addressed and overly compensated. Today’s experience was an exception to that consistency. Our server Elizabeth (at 1:53 PM table 12.  SEQ 048776) did everything she could to make up for the incompetency of the management team, but the damage had already been done. The summer specials advertised on each table were missing vital ingredients, and two of the meals being ordered were from this specialty menu. When asked what compensation could be made for the negligence of the missing ingredients, management refused to make accommodations for the inconvenience. This altercation put the members of the dining party in a very uncomfortable position which soured the rest of the meal. 

We just love dining at Brio before the theatre! It’s always delicious and such a convenient location

The food was very good. The service was not good. We waited for two hours to get our food. The waiter and waitresses did everything they could. However, the food was slow at coming out of the kitchen. This is our second time there in the last year, and we had the same experience. We asked to talk to a manager three times and no Manager ever came to the table. This is not acceptable.

They do not have enough help. Did not get order correct. Never brought the correct food.

We had reservations for 6pm with tickets across the street for 8pm show. Our waiter Richard was terrific took our drink orders and appetizer promptly and the drinks were delivered quickly. At that point we put in our supper order……we were having a great time…..but something went wrong somewhere because there was an hour wait from finishing our salads to getting our main dishes…….people seated 15 mins after us were served and left before our meal arrived. With that type of delay I expected to be comped our appetizers or a gift card to return. But nothing. I would have said something but we literally had to run across the street and barely made the start of the show.