Earnest Ice Cream Frances St.

I went to pick up the order of ice cream for an event that cost around $1,000. I think it is a simple and polite gesture customer service if they can at least hold the door for me while I am moving the 3 big coolers and 6 buckets of ice cream, or it would be helpful if they can just move the cooler at the door that helped the moving. Unfortunately, these simple customer services were missing in this pick up and I hope management can review these suggestions to provide better and improved customer services in my next visit.

The BEST customer service I've experienced from Harrison!!! My ice cream sundae unfortunately fell on the ground when the compoatable spoon suddenly snapped, when I came back to the store, Harrison immediately approached me at the end of the line to ask what's wrong and never hesitated to replace my ice cream sundae immediately as soon as I told him what happened. Very nice and accommodating staff at Earnest Ice Cream Frances St. And ofcourse, delicious ice cream as always! Every week, I find myself refilling our fridge with pints of my favorite ice cream flavours!

This is the kitchen for all the Earnest shops in town. And don't let the lineup discourage you. Took need the time to decide what delicious flavors you want, and to visit with the folks also making the same decisions. Salted caramel and whiskey hazelnut are still my favourites but indulge a bit and get one of their hand crafted sundaes. Both the hot caramel with candied nuts and the hot chocolate sundaes are incredible. You won't be disappointed!They also have perfect vegan ice cream options that are so creamy, you'll further that there's no actual dairy in them!

Been here multiple times till now. Have ordered multiple flavors and all of them have been amazing. My regular flavors are tahitian vanilla, whiskey hazelnut :

Incredibly delicious little local ice cream place, the portions are great and the floors are so rich.The Cold Brew flavor REALLY tasted like a good cold brew, and the Whiskey Hazelnut had a nice subtle whiskey kick to it.The staff were also great, very nice and cheerful.If you're in the Metro Vancouver area looking for ice cream, then you gotta try this place.For the price, it's a 10/10.