Carlino - Saint Ives Australia

One of the worst service encounters I have ever received at an upscale restaurant will not ever visit again. Also, if you 're gluten free or vegan, skip this place altogether. In mid March, my family and I made a reservation to go here for my Father 's special 60th birthday. We were all happy and looking forward to eating here however we were not greeted with the same level of joy. Some members of our family have gluten free dietary restrictions, and our server did not accommodate to our questions about the menu and dietary restrictions at all he just read out the menu like we were stupid. The server and kitchen did nothing to accomodate any gluten free requests.We were overall in a happy mood and tried to have nice light talk with our server and he was just plain obnoxious and had no intent to treat us with any happiness. He had an attitude with us right from the get go and completely ruined our mood for the evening. Throughout the night, our servers changed and there was a lapse in service as a result and they did not even let us know. The restaurant made no effort to cater to our special evening (even after we mentioned and notified the restaurant it was our fathers 60th). They offered us a birthday platter at the end which ended up being 4 very hard crackers that were not gluten free. I advised the server of our dissatisfaction and they told me the manager would follow up with me after I provided my number. I have yet to receive that follow up.The food was nothing to rave about there are definitely much better Italian restaurants with much better service, taste, and menu accommodation for similar prices around. Not worth the time and price.

From the moment my colleagues and I decided to host our company off-site gathering at Carlino in Vancouver, I had high expectations, and I'm delighted to say they were not just met, but surpassed. The ambiance of Carlino offers a warm embrace, with its elegantly arranged seating and the comforting glow of the fireplace where I had the pleasure of dining. This cozy spot by the fire became the stage for an unforgettable evening filled with culinary delights, laughter, and exceptional service.The food was nothing short of wonderful, each dish artfully presented and bursting with flavors that speak of the chef's skill and the kitchen's commitment to quality ingredients. The wine selection complemented our meal perfectly, enhancing the overall dining experience with each perfectly paired sip.What truly set this experience apart were our servers, Georgio and Sara. Their professionalism, warmth, and genuine interest in ensuring we had the best time made our gathering feel personal and special. Georgio's recommendations were spot-on, leading us through a culinary journey that excited the palate, while Sara's attentive service ensured our glasses were never empty and our spirits high.In summary, Carlino not only served as a fantastic venue for our company off-site but also provided an experience that will be cherished and talked about for a long time. The combination of exquisite food, an inviting atmosphere, and stellar service from Georgio and Sara made our night memorable. I highly recommend Carlino to anyone looking for an exceptional dining experience in Vancouver. Whether for a corporate event, a special occasion, or a casual night out, Carlino is a choice that will not disappoint.

Really great food. The service was amazing. Loved everything we ordered! So flavorful. The decor and ambiance are fabulous. Someone in my group has celiac, and our waitress was very accommodating and helpful. I will be back again!Dietary restrictions: Very accomodating for celiac. Had lots of GF options.

A very nice meal in a neutral atmosphere. My entre was on the side. Our waiter had fantastic wine pairing suggestions.

We have been loyal fans of the Shangri-La Hotel for over 10 years. We love the distinctive decor style and delicious food. The newly renovated Carlino restaurant is even more cozy and comfortable. What we particularly love about this place is not only the delicious food but also the exceptional service from waitress Vana. Every time we come here, we see her busy figure and smile. As citizens of Vancouver and long-time customers of the restaurant, we are especially grateful for the efforts of the entire team. We will continue to support Shangri-La as always.