Doubletree By Hilton Boston Rockland

The BEST front desk staff I have ever encountered. LaKesha Basson went above beyond. Classy, beautiful ladies, and so very helpful. Truly made our stay above 5 stars! I also found the hotel to be very comfortable nice. But those two women upped it to another level.

Unfortunately, I was here 11 nights for a work trip. 1) The noise travels through the walls, windows and doors so I hope that a good night's sleep is not your top priority. 2) They rent out the meeting rooms down stairs for partys. I was one of the lucky guests who got to listen to all the people that came to whomever's Sweet 16 that lasted past 2am. 3) If you book through a third party website and it says that breakfast is included, it is. I didn't know this because my employer booked my room. After I already went and bought breakfast food for the week, my employer told me that breakfast was included with my stay. I feel like this is something that should be clarified at check-in. Instead, they said nothing and handed me the piece of paper that said $9.95 for Continental and $14.95 for Hot Buffet. 4) Most of the maids don't know english, so asking them for something is tough. 5) My room smelled like dirty shoes and the carpet felt sticky and damp. I could say more, but I'll stop here.If for some reason you need to stay here, get a room on the 4th or 5th floor! I am also disappointed to say that I'm sure I'll get the generic response that they've gave everyone who's voiced their opinions here.

The staff here were excellent. They have a bar and my room was spacious. I left a couple items behind after check out and housekeeping put them aside. They were there for me 24 hours later. What a great surprise. I'd pick this over any other place near South Shore Hospital.

I booked one night here with my son because of the pool. The website don’t advise anything about it. I was ready to complain because of the disappointment I was trying to do the last staycation before school with him) but I didn’t say a word, why? Because this hotel has an AMAZING STAFF! Everyone from the beginning to the end were incredible! The front desks girls, the housekeepers, the guy who made the cookies, all of them are awesome and very kind people. I’ve been in 5 stars hotels and I can say the treatment that we received there were beyond that! Thanks y’all! Congrats to the ownerPS: please update the website about the pool

I stayed here over a year ago and they will not stop sending me emails, despite the fact that I have repeatedly unsubscribed from them. I've blocked many of their email accounts but they just send from different ones. Don't give them your email