Arby's - Rockford

Tried the new Wagyu burger today. It was pretty good, I would probably order it again. It doesn't beat 5 Guys on a scale 1-10, I'd give it a 7. Arby's, being in my top five fast food choices I did expect more from the burger but for what it is it's pretty good. Sad to see the negative reviews on here for service and for cold food. Fortunately I have not experienced that as of yet at this location.

Asked to make the beef and cheddar so it looked like the picture on the menu. Cashier was very rude and I got a sandwich that looked like I had run over it with my car.

This restaurant consistently does not fulfill doordash orders and will not provide information as to why they'll cancel the order 20min after it has been placed. They clearly don't care about their customers and don't have the capability of meeting even the lowest expectations for a fast food restaurant. Don't waste your time on this garbage establishment. Your patronage will not be appreciated or even acknowledged. I can tell you that they 100% won't even try to contact you to resolve issues.

For waiting over 10 minutes to receive the food it was not that warm. Only took a few minutes to get home too! Also they forgot the sauces. Need to check before I leave next time.

I visited this location last week. I did order for 7 people food and all of them complained that the food was cold and curky fries were burned. I don't think it is fair to pay and not get what I paid for. Not my favorite location.