Panera Bread - Rochester

Ordered online and they forgot a sandwich and my soup was crushed and dripping all over the bottom of the bag. The only reason I am posting this is because this has happened more than once. Other Panera's in the area are better.

Online order almost always wrong. Usually missing a side item so I typically just let it go. Had an overall negative experience with my most recent order however. It was missing a whole sandwich. I ordered on a Thursday and called right away. The associate couldn 't refund same day but will do it first thing in the morning . Gave it a couple days to account for the weekend, norefund. So I went in. No, sorry for the inconvenience , nothing. They seemed like they just wanted to get me out of there. Infact they were in the middle of refunding another customer for missing their items. Disclaimer:This review doesn 't reflect myexperience with the delivery driver. They were fast and nice. But check your bag before sending the driver away.

Dependable quality experience. as with all sockets, the pricing is on, but still affordable and fast. I miss the lemon slices.

Clean location with lots of space and comfortable ranges of seating options. The bakery view is open and welcoming.

I had an issue with an online order, when I called this location the catering manager was so helpful and accomodating. Thank you for the wonderful customer service!