Dunkin' - Rochester

Waited 20 mins in drive thru for my order. Upon arrival to the window, I asked employee what was taking so long she proceeded to say the staff forgot to make a sandwich for the customer at the window and that he was really slow at it. I than suggested nexttime it would be wise to tell the customer to drive around the front and they can have someone come bring it out once it done.She than tells me if I 'm going to be honest we do whatever we want here . I 've been a customer to dunkin for a long time andI will never come back to this one. If I could give zero stars i would. Not to mention my coffee and sandwich they gave mewasn 't what I ordered!

Attention Dunkin:::: the cups are horrble. Got another leaking one- AT THE BOTTOM!!!!! Everyone knows the morning rush is hectic but some people want their receipt. Dont just mumble 'have a nice day ' as you walk away from drive thru window.

It's donuts and coffee. It's good. There are also sandwiches and simple breakfast or snack. Fast service and friendly. Get your problem

I had to wait here while my car was at a local mechanic. The staff was friendly and helpful. The service was fast, although the passage was busy. It was clean and I had a comfortable chair and a small table for me. You change your menu, so be prepared.

Service is very bad I am a good customer, but I am not happy with the foul language that the girls coworkers before customers who have turned a cup coffee or donuts and relax them into the owners of dunkin donuts on mt hope avenue was wishing that they would come to the mt hope dunkin donuts and talk them to the coworkers above all the girls. as a customer, I don't want to hear any foul language all the time. they lock the doors and say we no longer serve customers. the foul language must be stopped, or they will lose me as a customer