Kfc - Richmond

I have tried to give this Kentucky fried Chicken many times a chance to improve but it's always the same it's either undercooked or overcooked cold and hard and the service is awful

My order was wrong and the lobby was locked! They took way to long to give me my order!

We like the Hot Wings and the mac cheese. I usually go through the drive-thru, place my order, PAY FOR MY ORDER, get my receipt, and tell the cashier I'll be back to pick it up when it's done because we normally order the 24 piece hot wings. I go run another errand and then come back and pick it up. No problems. Now KFC does have an app you can order through, but I wouldn't trust using that at this location. Read the below and pay close attention...This is KFC off of Laburnum and Mechanicsville Turnpike; use COMMON SENSE... DON'T get mad if you place a large order at the drive-thru and expect it to be done when you get to the window to pay for it. IT'S NOT GOING TO HAPPEN!! DON'T go inside and expect to get faster service. IT'S NOT GOING TO HAPPEN!! DON'T expect to order through the KFC app at this location and think it's going to be right. You don't live in a tech driven location like Northern, Virginia. IT'S NOT GOING TO HAPPEN.If you DON'T follow my instructions for ordering food from this location, then you just like being mad, waiting in line, and fussing and cussing because you have been WARNED .

Claimed they were closed but online said until 11 and then they gave an order to the people behind us in the drive thru.

I am very patient when it comes to understanding if people need extra time or just simply understaffed. What I don’t understand is how someone can ask me close to three times what I ordered and I STILL get the wrong thing. I ordered and was asked to wait in the parking lot for 15 minutes for my order while they fry more chicken which took 30 minutes to get. I get home, and one piece of chicken from my two piece combo was missing and my tender chicken combo didn’t have the sides I asked for. They literally put whatever they wanted in there.