Upper Boat Inn - Rhondda Cynon Taf

Got banned for asking for brown roast potatoes. Kitchen staff responded with sarcasm and aggressive. I will not have you telling me how to cook roast potatoes was the response from the alleged 'chef ' who then forcefully removed the greasy under cooked potatoes from the counter. Saying i should leave without my meal! He then followed me to the bar, whilst I was speaking to the assistant manager about the poor 'roasties '. Intimidating atmosphere. Bland food. Avoid these bullies.

Fab visit today. Lisa, Zoe and Sav were fab and friendly. Chefs were so smiley! Covering from the Hollybush in Cardiff! Great work.

Myself and my family went there for a weekday carvery at 2.30, the meat on sale was not fit for a dog. I asked the lady did she have any more beef and she said I have to serve this first it’s enough for two people all of it is fatty. I then asked to speak to the manger who politely said get another joint of beef. Then the “chef” did go to get another joint of beef, but also came out with 4 members of staff all looking and talking about me, saying they’re not going to waste it. I asked was they ok and what were they looking at, which the manager coming over to calm down the situation. I explained I just paid more than £50 for food, I don’t expect every member of staff to come and look. The server said well we can still get two portions of meat out of this beef some people like the “scrappy parts”. I then asked for a refund and left. Would not recommend! Arrogant, rude and inexperienced staff; no wonder why there was 2 customers in there.

The food was in parts absolutely abysmal. The carvery consisted of carrots, peas and sprouts that had been there all day and were boiled to within an inch of their life, the stuffing was solid and there wasn 't much of anything else. The turkey was a carcass and the ham left was depleted to a strip thinner than Tesco wafer thin. The sausage was the best. Throw that and it would have knocked you out cold. Picture attached; it was literally rock solid. The ice cream came out like milkshake, picture attached. The array of 'various toppings ' was false advertising; I 've seen better ice cream toppings in the dog food isle. Absolutely rank.

We had a lovely family visit for 12, and we had the Festive Menu. The staff were very friendly and helpful, the food good and the price paid was very reasonable. We all thoroughly enjoyed our evening.