Asian Wok Mae-anne - Reno

Ok. I was trying to figure out where to begin with this review, especially after reading the other reviews about this restaurant. Let 's start with the good first: Food is not bad, I 'm actually happy with the food. Now for the not-so-good news. Today is April 21, 2024, in case any associated with this restaurant decide to read this. And this is a lesson for ANY restauranteur to take note. #1. I am a person of color (black), and I don 't believe I came into this restaurant dressed like the Happy Hobo looking to use the restroom, which the older lady behind the counter clearly thought that was the case. I came to place an order to go. This lady is probably the same one mentioned in other comments who is very short in words and could definitely use some training in terms of customer service, otherwise this restaurant may as well call it quits unless they can get someone in there who is more customer friendly. Instead of ASSUMING that someone walks into your establishment for any reason OTHER than to place an order to eat in or to go, how about taking the more welcoming approach (like other restaurants do) and saying welcome to Asian Wok, how can I help you? , or Hello and welcome! What would you like to order today? This lady would have EASILY saved about 2 minutes of unnecessary banter with any one of those 2 statements. I 'm under the impression that she is in business BECAUSE she wants to be profitable, but an attitude towards your customers like that, especially when it is their FIRST TIME to your restaurant, will easily make the difference as to whether or not they (and potentially others) will come back (more than likely they won 't). Past that, the restaurant itself for the food is OK. I don 't know that I would give the service glowing reviews after this first experience. Word to the wise: First impressions are the ones that last.

Always great food and really friendly customer service. Great value. Highly recommended ????

Food is okay and pretty food for the price, but their customer service is terrible. They don’t have a website or any social media, and when I look them up on google, it says open. I called them 3 times to place a pickup order and they don’t answer, there’s no notice on social media or anything saying they’re closed, they just don’t answer. I’ll be going to silver chopsticks or got pho from now on, as they actually have great food and great customer service. Not worth my time here. Eaten here many times, and it’s never out of this world.

Fast service. Barely sat down before we got our food. Great price and generals chicken was one of the

Love this spot! I've been coming here for over 10 years and they always have the best food and service!