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Bidra med feedbackPhoned order in and the left my wife’s sandwich on the counter not in the bag.Then come to find out we ordered chicken noodle soup and it literally had one noodle in it.Called in to talk to manager and the worker that answered the phone asked my wife why she needed to talk to manager.Making her feel upset , not sure what’s going on at this location but we called food in because we didn’t want to cook and it became this big ordeal.We didn’t even go back for the soup because we didn’t feel like driving back again.
We came in from the cold and rain, hoping to enjoy some soup.What a complete disappointment! ........$9 for a cup of soup. Are you kidding me...that was an overpriced tiny portion.Never again, will I visit Panera.We had to go next door to Sprouts to buy more food.
It's a classic spot for mildly overpriced but fresh sandwiches. Panera doesn't disappoint in the solid food department, and I enjoy their soups as well.The problem is their flavored coffee. They drown it in half&half and don't allow special requests online, so the drink just looks and tastes like flavored milk. This is a common problem with places that serve but don't specialize in lattes, but at $5+ for a medium I'd expect a lot better.Try their $9 value duet meals, and get your coffee somewhere else.
Busy place should not mean less customer service. I don't know if it was just the person. I got unlucky to have wait on me... But in asking for a simple change to my coffee was complicated and difficult for them to handle.Also, the place seemed a bit run down and dirty. I think they can do better.
People are very nice. I had hard time with payment machines, it probably would have been faster to go in line. It was somewhat busy, but was not as tidy as I would have expected for amount of staff compared to people sitting and eating. Liked that I could eat before grocery shopping. It's close to Sprouts.