Muffin Break Redditch

Me and my sister visit muffin break a couple of times a month for lunch. We used to find it so Convenient whilst having a baby to feed also as there is plenty of space for the pram. We had noticed changes over the last few months to quality of food staff overall service. Yesterday I had gone for lunch and ordered a sandwich, coffee and cake. A lady who was pleasant took my order, as I was going to pay I asked for my blue light card discount to be added which is on my phone. A rude man on the coffee machine shouted over saying sorry I need to see the card in person. I explained it is a card on the app and that it has the same name as my debit card. He then argued saying no he still needs it in person. I went onto explain I had been here so many times and in other shops and my online card should be accepted. After a few minutes of arguing back and fourth the lady did put the discount on. I was shocked that I had to argue my case over £1.20 blue light card discount which has always been allowed. Terrible customer service. I also had spoken to a staff member who works in the centre. I had mentioned about what had happened he also said he had stopped going there due to food quality staff. He is in the centre still working at later hours (1am) and said he had seen food left out on the counters at night. This isn’t good hygiene muffin break does say everything cooked fresh daily. I doubt that very much now. So I sadly we won’t be returning.

Previously I would have given 5 but doesn't seem the same now. Feels like the heart has been ripped out of the place

Disgusting service received today. Had won a gift voucher at a recent charity event and it was refused at the till despite being signed. Counter half empty, staff can't understand you and coffee luke warm. Please bring back previous staff who provided an enjoyable experience.

My daughter and I visit here regularly when we go to the kingfisher she is addicted to the biscoff milkshake and i the cookies and cream the flavours varies depending on which staff make it adding extra touches can't beat the flavours off the various muffins gorgeous just annoying you can only use the reward card for food and hot drinks NOT cold drinks

Always come with my children or my mum. Staff are so friendly and nothing is too much to ask! Lovely selection of food and drink. Plenty of space to sit down and rest whilst shopping and my children will only go here when we are up town.