Whataburger - Red Oak

The person that's seems to be the manager a woman named Bobbie was very rude, she was our cashier but it wasn't her name on our ticket, very evident she was in a bad mood, I understand it's Saturday night everyone is tired and would rather to be home, Shehad no right to ruin meal time for us. I couldn't help to feel a hint of either prejudice or racism from her part, we arehispanic but it's not like we don't speak english. It took them over 30 minutes to give us our to go order, It's ridiculous fora fast food restaurant. If they are short staffed should let you know in advance they didn't gave us the condiments weordered.

I arrived to this location at 9:20 I placed my order for sausage on a bun no egg no cheese orange juice and a hash brown I waited 20 minutes given them the benefit of the doubt because I saw the drive-through was already backed up two lanes then Iwent to the counter because the lady came in after me 10 minutes after I had come in she ordered french fries and an apple pieshe received an order within 12 minutes I got came several minutes after her order sausage biscuit I?m still waiting almost 30minutes now I?ll go to the counter and ask where is my order and the young man said he would check on it in the meantime the manwith the sausage biscuit I got in his order so I asked for a refund I will never stop at this location when traveling throughRedoak Texas! ???? franchise owner please check on your establishments!

I usually stop by for a quick burger on busy days. I ordered a double, but when it arrived, it was served on Texas toast because they had run out of buns. It's not a big deal—I actually like the toast. However, as a customer, I would appreciate some acknowledgment from the restaurant or perhaps a free drink or coupon as compensation for not being able to serve the advertised menu.

I arrived 10 minutes after the latest time my order was supposed to be ready, but it took an additional 5 minutes for anyone to even acknowledge me or ask if I wanted to order. After that, it took another 15 minutes to complete my order, and there was hardly anyone else in the restaurant. While I was waiting by the front counter, I noticed the person at the register went to the back, where another employee was bagging orders, and said that I was staring at him with "evil eyes." I was just standing there patiently. Then that employee turned around, looked at me, and proceeded to make fun of me in front of the girl at the register. I usually do curbside pickup, so I was really hurt that I made the effort to come inside only to be ridiculed. I was so upset that I nearly cried and didn't even talk to the manager. We love Whataburger, and we usually go there twice a week, but this experience has left me feeling like I never want to return. As a nurse, I pride myself on being understanding and patient. I was even willing to get my own drinks. This was truly hurtful.

I've been to countless Whataburgers, but I've never been treated as kindly as I was at this location. The manager, Donnell Jones, and the staff were fantastic! The food was fresh, and the restaurant was spotless. I'll definitely be returning to order from here again. It was a perfect experience that exceeded my expectations!