Beefeater Reading Gateway

Had a lovely night stay at the premier inn, where I paid for extra to include breakfast. Came down this morning with my two children excited for breakfast. Told the staff my son has a milk protein allergy and he has a restricted diet due to his autism and sensory processing disorder, and asked if they could accommodate him and make him some pancakes with a milk alternative as they had pancakes on the menu to be told no they are bought in. We then asked the chef if he could make him some French toast with a milk alternative we was also declined. The lady at the front of the restaraunt told us that the kids eat free anyway and told us to just give him a poached egg which he doesn’t eat and would cause serious meltdown and spoil his whole day. So I’ve had to leave without any breakfast at all, as it would be unfair to eat whilst my son sits there without. I feel that in this day and age it’s absolutely appalling to treat someone in that way. Disgusted if I’m honest

Really good meal. Variety of steaks, chicken and fish had by the party all cooked as requested. Service could have been a little quicker but also left us time to chat. Atmosphere I marked as a 4 because the aircon kicked in really cold at one point but a request to staff to turn it off soon remedied that to the pleasure of more than just our table (thunbs up from others).

Been a few times for breakfast on a Friday which has generally been ok, decided to go Monday just gone, wish I hadn 't. Had to go looking for someone to pay before I went to get my food. Got to servery had to wait again for cook to appear as there was next to nothing available. Eggs looked like they 'd been under hot light for some time, cooked offered to do some more which when arrived were snotty, I left them, wife asked for scrambled, she didn 't bother as again undercooked when 'ready '. Toast was good, but you do that yourself. Food and service very poor.

Really not good I’m afraid. Clearly understaffed. Service was really slow. Staff were nice and were trying their best but they are being badly let down by the kitchen who are turning out some terrible food. No quality control at all. Every single item that I ordered was badly cooked; mostly very overdone. I was shocked that they thought the food was acceptable to serve. How can the quality be that bad?

Breakfast was ok and what you would expect but the dinner service was rather poor. The waitress took ages to take my order and when the food was ready she forgot part of it and didn’t check didn’t come to check on me either. Food itself was fine though.