Gong Cha - Queens

The cashier and barista took my order, misheard me about every part of the order but that was okay and not an issue I was okay with repeating for him to make sure I had it right. After confirming the order was still wrong because they gave me tea instead of the milk tea I asked for. I told them I ordered a milk tea and he accused me of ordering a regular tea while in mandarin cussing me out to his coworkers and complaining that I keep ordering wrong (I’m chinese but they probably didn’t know). then while laughing he asked me 4 times if i was sure im getting a milk tea.

This place specifically has the worst looks from workers I've ever seen. I dont mean they were not friendly, they looked like I owed them money especially the one lady.

Super yummy I loved it so much thank you guys for all your effort

The customer service at this place is terrible. Today, I ordered a drink and specifically asked for it without ice. However, when the drink was prepared, it still had a thick layer of ice on top. I informed the staff about my request and even showed them the note on my order that clearly stated no ice. They briefly glanced at my drink and proceeded to shake it a few times, claiming that there was no ice left. However, there were still ice cubes in the drink, despite their insistence otherwise. The staff should refrain from being clever and consider that customers may have medical issues preventing them from consuming icy drinks.

There’s no way when you’re sealing up the drink, you don’t check if the seal is ripped or not. I noticed this after I poked my straw. If another customer shook their drink, there would’ve been a spillage.