Dunkin' - Quantico

Staff is incredulously rude. Will not come here again

Do we ordered around 9:13 and went to pick it up around 9:35 ish. I got into the store and the only thing there from my order was a chai tea latte. I ordered hash browns, bagel bombs, and a sandwich. I waited while the two coworkers just sat and starred back. Then they finally asked if something was wrong and I asked about the rest of my order. THE DIDNT EVEN KNOW I ORDERED MORE. It was a huge list underneath the chai latte I have no idea how the missed it. I work at a coffee shop and this was handled so poorly. I waited for 20 minutes for the food to come out. I got my food and left. When I got home half my order was still frozen! Heck if I was going already waiting I would have waited longer for something hot not frozen solid. When I called to make a complaint there wasn?t a manager in. I?m calling corporate and I?m going to call the manager when she magically appears.

Absolutely terrible. When you order you get an extra side of nasty attitude. This day, 4 July, we stopped in. Took 25 minutes for three breakfast sandwiches AND they didn't have the right ingredients for any of the sandwiches. The two girls working there well let's just say my daughter would NEVER treat people like that. Never again will we go. Oh and the sandwiches sucked so did the coffee

This week I ordered my usual bagel with a coffee from my app. I usually go out to the DD in Stafford which is amazing, but I was on base so I ordered breakfast. First day the bagel was stale and toasted. I figured it was just a mistake and didn?t say anything. I ordered the next day, and I can?t even express my shock that the bagel was even worse! I actually ripped open the bagel to see if there was mold it was just that stale. I had to throw it out. I called MCCS and left a message on their customer comment line. How can they serve days old food. They had to know they were cutting into a days old stale bagel! Yet they are okay serving this to people?

When I go into the Dunkin' the ladies are very nice and I always get what I want at a reasonable wait time. Thanks and keep it up!