Dunkin' - Pontiac

Order coldbrew wanted to scan my app. Paid then tried to scan my app. She said it was to late. Also drink was made wrong. They need to get it together.

Went through drive-thru recently and ordered a signature latte and a bagel when I got to the window and tried to redeem my bagel for free, she scanned the QR code on my phone and then I paid. She then handed me my drink and told me to have a good day. I hadasked politely about my bagel and she looked confused then the guy came over and said oh I forgot to put on the bagel thinkingnothing of it they type it in and I scanned my QR code again. Then they told my total I showed them and said it was supposed tobe free with my purchase of the drink. They then refused to do anything when it was there mistake. I understand mistakes aremade but you should always try and make things right with the customer.

Frozen pumpkin spice coffee wasn't the greatest. Should be a little more frozen and less watery.

First issue no soap in the bathrooms. Gross! Then their iced coffee was unbearable bitter, even though it?s the same order I always get at every Dunkin?. Tons of flies inside the store too. Yuck.

Owner is incredibly rude and I've ordered the same drink everyday for the past 3 days and gotten a different drink every time. Idk if they don't know how to make it or they don't care but it's aggravating.