Koishii Japanese And Noodle - Plymouth

Extremely disappointed and let down by our once favourite Japanese in Plymouth. We 've ordered from here for going on 8 years both collection and eating in, the food has always been great but our order today has been both incorrect and the response I got from the manager when I called up to discuss it was disgusting!! We ordered our usual that does not include any shellfish as my partner is highly allergic. Our order always has salmon and avo cut rolls for my partner due to his allergy, I didn 't mention this when order as I know nothing I order contains any sort of shellfish and I only have duck and/or chicken so know there is no risk of cross contamination for him. I called up and placed the order as usual, paying in full over the phone. Our order arrives and I see that we 've been given california rolls which of course contain crab which is a shellfish which means he 's very allergic to it. I call the restaurant to let them know of the error and see how they will rectify it, a very polite young girl answered and a very helpful, she said she 'd get the correct order out to us and took our address. I then receive a call back from the restaurant and its a male who is on the other end, he tells me they will not be bringing out our order unless we pay for delivery of £5. He also tells me that I am wrong and ordered california rolls not salmon and avocado, i explain I know I made no mistake due to the allergy of my partner and how I 've ordered the exact same as i have done for the past 8 years. He proceeds to scream at me down the phone telling me I am wrong, I will not be getting any refund even if we bring the food back because 'he is right ' and wrote down the order on his hand and is 'not wrong '. I asked to speak to the manager to which he explained he is the manager and proceeded to shout at me about how the hospitality industry isn 't a charity, I explained I also work in the industry and who would never speak to a customer in such a way. Again explaining why the order was wrong due to my partners allergies and how I know I didn 't order the shellfish he continued to shout more about how he didn 't and wouldn 't of made a mistake and I am wrong and will not be getting a refund or even an apology. I have never been so disgusted and disappointed by a restaurant and we unfortunately will never be returning due to the horrible way we 've been treated by the so called manager of Koishii plymouth.

Ordered in just 2 items and it was £24, It was 15 mins late arriving yet nearly 20 minutes before that it had said it was out with the driver.As a consequence it was cold , wasn’t really suitable food to reheat as it’s Japanese, but had a taste and it was ok but genuinely mediocre and I’m not a fussy eater or a moaning customer (very easy to please). Money wasted on cold food, disappointed as it was our first time and shan’t bother again. Good food and good delivery sells! The high number of bad reviews which are over half as many as the good says it all. Value your customers or you won’t have any.

We visited in November 2022 for a dine in meal. Having pre booked a table we arrived and received a friendly greeting, shown to a nice table by the window. Table was semi traditional, quite low and bench style seating. Menus were brought over and we had a peruse through the vast choices. The drinks menu was also extensive and inexpensive, with a small glass of red wine starting from £3.95. We opted for Japanese Plum wine at £6.95 a glass small but potent! Our server returned and took our order. Had to check with the kitchen a couple of times when we had questions about the food. Complimentary miso soup was brought over which was delicious. We then waited around 15 minutes and 2 portions of gyozas were brought out. However, we had only ordered 1 portion to share but the server had thought we wanted 5 portions of gyozas (5 per portion) we would have ended up with 25 gyozas! We sent the extras back... Then another 15 minutes passed and my partner 's sushi roll was brought out. Well constructed and delicious I 'm told. But I had ordered a katsu curry, and this took a further 20 minutes to arrive. We asked for a tap water and this was taken to another table Whilst delicious food, the lack of organisation and the meals all coming out with significant delays rather than together was detrimental to the evening. We received an apology as we paid for 'how hectic ' it had been, but there were no more than 5 tables dining (less than a quarter full) so I don 't know how they would cope if they were really busy! To sum up 5 star food but unfortunately a 3 star experience

The food and service was excellent! It was very friendly and efficient. I would certainly go back. The bowl of miso soup provided whilst waiting for the meal was a welcome surprise on a cold day. I ordered chicken katsu and was really pleased with it well cooked with good quality and quantity. The menu was interesting with a good range of options. So why not 5 stars? The bikes parked in the restaurant is something I've never encountered before and did nothing to contribute to a pleasant atmosphere. And then, going past the bikes, the toilets were down a dingy, poorly lit staircase before reaching a shoddy room. Sorry, this was poor. But, to repeat, the food and service was good enough for me to happily eat here again.

Myself and my partner ordered takeaway here and came to collect it. It was not ready yet so we ordered some ice tea whilst we waited. Within 10 minutes the food was ready and when it came to settle up for the drink they said it was free due to us having to wait a little bit. This was very kind. The spring sushi set was delicious and we will definitely return!