Heritage Inn Convention Centre

I and my family reserved a room with them with our Debit visa. Upon arrival at the hotel they refused the service that the only accept visa cards do not visa debit. They didn't even want to allow us to pay the full 350 in advance and return them at checkout. The lady was rude and long story short we are at super 8 tonight for 60 dollars less and they accept visa debits and did not even ask for a deposit?. I was at Ramada super8 and travelodge and the heritage inn was by far the least friendly and accommodating while overpriced compared to the newer hotels. I will never go back

The hotel is beautiful and clean. The location is close to downtown. The city is not big, so everything is close. They have a beautiful pool and a hot tub. I prefer to stay back because of their reasonable costs.

Simple, clean and comfortable hotel. The bathrooms could use a facelift, but I think it's a great value if you need a base to stay pretty close to Waterford Lakes National Park. We really enjoyed relaxing in the pool and hot tub after a day of hiking?

Pros: It had an indoor pool that we were able to use during a very hot period of weather. The beds were very comfortable. Cons: I didn't like this hotel was advertising in US dollars, but in Canadian dollars. Why is this allowed in Canada?

I have stayed pretty extensively (typically over a month each year) at this hotel in the last 5 years with my work and its one of my favorites, staying in the renovated side. When I phoned to book a week long stay I was advised there was rooms available but for $254/night including continental breakfast. The website included the option of the room with no breakfast for $185/night, I asked for this option as I have to leave the hotel hours before the continental breakfast starts. They would not honor the website price then I was informed there was no rooms available if I didn't pay the $254/night. I didnt appreciate the upsell and was extremely disappointed in a place I bring a lot of business too. Will be going elsewhere from now on in hopes of finding a new favorite place.