Mcdonald's - Phoenixville

Spent 15 minutes in a short drive-through line. Wasn’t given the food I ordered, even after I pointed out that my order was incorrect. I also wasn’t offered an apology. The manager, who was clearly having a very bad day, stormed off when I told her I didn’t have a straw. I assumed she intended to come back with one, but no such luck. I had to get out of the car and go in and get it myself.I did end up with half of my order, and the fries were hot. So despite what felt like very shabby treatment, the food was good by McDonald’s standards.

As good as McDonald's gets. I don't eat beef though.

This happens at many McDonalds but I don’t typically have issues when I return. I drove my $60,000 car to pick up food for my girlfriend and I paid cash and wasn’t given a receipt). After driving home I realized we didn’t get one of our fries so I drove back. There was a man talking me now originally a woman). He told me I couldn’t get a simple medium as if I drove all the way back with my entire meal now cold) just to get a free medium fry that cost less than $2 with a meal. I had the entire meal minus the fry. People on the mainline don’t drive around all night scheming to get a free $2 fry. I spent more in gas coming back, but it was the attitude and complete disregard for what seemed to be common sense. The customer is always right, especially over a stupid feud. It was not busy, at all, however I understand they’re closing. He could have simply asked the woman who took my order instead of arguing and wasting both our times. This has happened to me dozens of times and you’d think I’d learn to check the bag) but it never amazes me how easily things are overlooked. Pretty sure it was the manager I was speaking to, which infuriated me further. My cup was also overfilled and and spilled in my car after I just had it detailed) and surprisingly enough… there were no napkins so I took my shirt off to clean it up.

I went to get breakfast for my kids this morning. I went through the drive-thru, and they tried to charge me for extra items, which ended up being the cost of a whole additional meal. I sent my sister inside to request a refund since I had my kids with me in the car. When I finally made it home with the pancakes and sausages, they were missing. When I called to discuss the issue, all I received was attitude.

She asked me to wait a moment and assured me she would be with me shortly. However, while I was waiting, another customer arrived at the adjacent order kiosk, and she attended to his order before mine.