Romano's Macaroni Grill Desert Ridge

Our server ross did as if we harassed him for dinge when we demanded a serviette from him that spilled a drink. he didn't ask if we wanted to dessert. only was not a friendly start

Eating was better than olive garden, but not as good as an authentic Italian restaurant. Decor is just the same as the last time that I was in a macaroni grill about 20 years ago..probable must modernize. service was very good. server was very nice and attentive and got everything right and fast. I'll go back someday, but I wouldn't have to make a big effort to eat them again. it's good, but nothing very exciting. I expected it to be worse to be honest, so I was pleasantly surprised.

We waited for 30 minutes to have a waiter come to our table. Food was just okay.

The whole experience from the moment my family and I walked through the door was less than pleasurable. At 7p on a Saturday, we were informed they did not have anymore of their house red wine and when we asked for an alternative, the waiter indicated they were out of that as well. When we finally were able to place our dinner order we were told they were out of certain menu items including lasagna and capellini (an Italian restaurant out of lasagna at 7p on a Saturday night is not a good thing). We asked to speak with the manager and assistant manager multiple times but were told they were not available. When it was time to receive our bill we requested to speak with a manager again and were told manager would not speak to us. There was no apology at all for our experience and we were charged for the entire meal. Nothing offered to try to offset the miserable night. All my family and I wanted was to enjoy what was once a great restaurant and this experience will make it very difficult to ever go back.

Server was sweet but inept. Could not remember anything. No balsamic on the table. Food was dreadful. We had starters of fried calamari and caprese. Calamari was greasy and limp, barely warm. Caprese sloppily presented with browning basil leaves. Entrees just as bad. My usual Shrimp Portofino was made with a thick stiff spaghetti instead of a delicate angel hair pasta which simply did not work with the dish , and my date wanted lasagna, which they were out of, and settled for spaghetti and meatballs. Honestly his sauce tasted like the kitchen has opened a can of unseasoned crushed tomatoes and dumped it on the pasta. As a last insult, I used the ladies room before leaving. The floor was covered in toilet paper and paper towels, literally covered. The toilet paper in the stall was not mounted in its holder and had fallen on the wet dirty floor. Disgusting.