Starbucks - Petaluma

This store is super busy and staff seem to be overwhelmed. They were out of stock on most common items including soy milk and cheese danish’s. Waited for 20min plus. While waiting decided to wash my hands in the restroom. That’s when I discovered the door handle lock was broken so I had to slide the trash can over to keep from opening. After washing my hands went to grab paper towels but instead of paper towels there were Starbucks napkins to dry your hands ?. Waited another 10min before my order came out. One of the hot chocolates I ordered had blue coloring on the lid, and have no idea what that was. This place desperately needs some solid direction amongst the staff. Staff seems angry and annoyed. This store is in desperate need of a deep cleaning and refresh. Furniture is worn and dirty and screams “ curb alert material” with remnants of drink spills and poor house keeping practices.

Why is it always burnt...While the staff has always been hit or miss, I just cannot get over the burnt drip black coffee. I've been to many other Starbucks in the area and they have not had this terrible taste, but the few times I've been here it's been quite bad. I have also noticed it can be messy at times, but their staff is always slammed due to it's location, so not sure if they need more help or not. Definitely not on my list for revisits in the future after several bad experiences.

Great location with plenty of seats, packed on sundays, right next to a pizza place one one side and a burger place on the

It can be very challenging to get a cup of coffee at Starbucks. I like this particular Starbucks because they 're friendly and close to where I live but clearly they are understaffed. I placed a mobile order this morning for a latte--drove there, entered the shop which was a madhouse. I waited for 20 minutes, finally gave up waited in line and then asked for a refund because I couldn 't wait any longer. The clerk scanned my card told me it would be refunded to my card. He handed me a refund receipt .It was not refunded to my card. I called the customer service number, spent 5 minutes navigating their voicemail, finally talked to a representative who said it showed no purchase. After another 10 minutes the representative couldn 't help me--wanted all kinds of information from me, which I gave him, although I had already entered it into their system. He confirmed that my balance was $4.95 less than what it was before I ordered this latte. But he couldn 't do more than that. So, after spending another 5 minutes on the phone, staring at my refund receipt which was worthless, I told them to keep their $4.95--I 'd spent enough of my time. Except here I am writing this review so the beat goes on.The greed factor exhibited by the new SB CEO, Laxman Narasimhan, is disgusting. Well, Laxman, you can add another $4.95 to your already stuffed coffers for the coffee I didn 't get. I hope it makes you happy. This kind of experience would never happen at Amazon--they work to keep their customers happy. I 'm not a big fan of Jeff Bezos but he is slowly winning me over, given their customer service. Starbucks could learn a lesson from them.

Starbucks is generally Starbucks. This is a nice Starbucks.