Red Robin Gourmet Burgers And Brews

The food is always good here. In this special night it took longer than normal to get our order. The manager ended running to apologize to our table for how long it took, and explained exactly what the problem was and composed our meal. I really wouldn't have expected that. And we weren't really upset that our food lasted very long at night. I was very impressed how the manager treated it and that they gave us our dinner for free. As I said at the beginning, the food is always fantastic here. I had nothing but positive experiences with this special Red Robin. It's worth eating here.

Can't believe how this place is running have such a good rating. Totally untrained staff and don't care about customer service as they have a lot. They will put everything on companies like literally when I tell them there are no toilet paper in the toilet, they will call like the company (it was just an example) I called her for the delivery order to give a message to a supplier that the lady put 3 times in touch and asked her manager and every time she came on the phone, told me that I should call the company, how serious man what business has to do with it. Totally untrained manager. Staff hate their job, I understand that they are busy, but I have worked in a restaurant in the past and we always give reasonable massage for the supplier while treating the food. Funny thing she told me to call business for everything and when I told her to cancel my order and give me a refund, she just said okay. What obviously we didn't get the money and charged for the order we never received. Lose my business forever, I hope you close and get decent training, or please do a favor to everyone and find a new job.

Spent half an hour drive from the airport to find out that the grill was down and somehow the restaurant was still in operation. What's wrong with Red Robins if you don't get a hamburger? Should the restaurant have just listed Google cards closed. It does not help that the second place nearby was half an hour away was also terrible. Never again to Red Robins in Nebraska.

I love the food here, but received terrible customer service. I ordered online delivery from their website and after the order I noticed that there was no way to enter my apartment number. I called the restaurant to see if they could deliver it to my entrance for the driver to the right apartment. The girl told me she couldn't do anything about the address that was wrong in the system and told me to call companies. I said I don't need anything hard to add the apartment number to the reception so that the driver can deliver to the right apartment. She cut me off and put me under control like 3 times, just to tell me she can't do anything and call companies. I saw how she didn't want to help in any way I told her to just cancel my order. This is scary because I literally live around the corner and had picked up the food myself, but I inaugurated there because I didn't want to risk the health of others to not mention how exhausted and sick I feel. That would have been a simple solution.

I put in a large order over 24 hours in advance for curbside pick up. This order needed to be picked up at a certain time because it was for Doctors, nurses and staff in-between surgeries. I showed up and called the number. I was told it would be out soon. I waited 20 minutes and thought they must have forgot about me. I went inside and was told they are putting it together. After 55 minutes I went in and she started to bring it out to me. I expressed my frustration very nicely and I was told it was my fault because it was such a large order. I never received an apology just that it was my own fault. By the time I got the food back to the surgery center, they were back in surgery and most of the staff went without eating. We ended up throwing most of it. In a world of lies, all I would have needed when I showed up was the truth. I know you had not started on my order. I should have been given a chance to either wait or cancel. An apology would have went a long way also. Now you lost a customer for life and a customer for our business.