Friendly's - Palmer

Went to 1811 Boston Rd Friendly's in Wilbraham, Ma yesterday with my husband. The waitress Melanie greeted us right away and showed us to our seat. She took our order and our food came in a timely manner. Never did we have to wait for anything, our waitress was very friendly and very prompt. She came back to the table a few times to see if we needed anything. Great customer service. We'll be back and make sure Melanie is our server.

Food was ok, but the service was terrible. We ordered ice cream after dinner and it took more than 20 minutes to get it. There were only a handful of tables seated.Definitely avoid it if you don't have a lot extra time.

Food used to be good a few years ago now its just gross. Portions get smaller and smaller and everything tastes like it was frozen and microwaved. Always flavorless and squishy. But even worse than the food is the service. I don't know if they're understaffed or what but expect to wait forever at the front desk before you're even acknowledged. If you're ordering take out don't be shocked when you show up on time and still have to wait for your food. Last time I ordered take out I had to stand there for 15 minutes while they finished making my food just to find out nobody had ever made the ice cream. Never any attempt to make it up to you either, they would rather act like you're inconveniencing them by expecting them to do their job. I now see why all the Friendlys in the area have been closing over the past few years.

Service was terrible. We were seated for 20 minutes with 3 kids before anyone even came to take our drink order. Food took over 40 mins to come out and we didn’t see our waitress any times in between. I couldn’t tell if there was a manager on, place seems to be run by kids. The restroom was disgusting and there was no soap to even wash our hands. I wouldn’t normally go out of my way to write a poor review but the staff did not seem to care at all.

Myself and my daughter did an online order and the food definitely has gone downhill since the last time I was here. My sandwich was soggy and the bacon wasn't cooked all the way I ordered onion rings and they gave me 5 yes 5! My daughter didn't even eat her chicken sandwich, honestly the best part of her meal was the ice cream, no wonder all the stores are closed, so sad ?